MN BoothLLC

Puzzlely Support

Start here. Most issues take only a minute to fix.

Quick fixes

Try these first.

01

Restore the lifetime unlock

  1. Confirm the iPhone is online and signed in to the Apple Account that bought the unlock.
  2. Open Puzzlely Settings and choose Restore Purchases.
  3. Restoring a verified purchase does not charge you again.
02

Reset a stuck puzzle

  1. Choose Restart on the puzzle screen to clear only the current path.
  2. If controls do not respond, close and reopen the app.
  3. When reporting a Fresh Play board, include the difficulty and approximate time it appeared.
03

Clear gameplay progress

  1. Open Puzzlely Settings.
  2. Choose Delete All Gameplay Progress and review the confirmation.
  3. A verified lifetime purchase remains tied to your Apple Account.

Common questions

Quick answers.

I bought the unlock, but premium modes are locked.

Confirm the App Store recognizes the same Apple Account, check network access, and choose Restore Purchases in Settings. Never email payment-card details.

Can support recover my gameplay history?

No. Puzzlely does not maintain an online gameplay account or server copy of your progress.

Does Puzzlely work offline?

Core play works offline. App Store purchases and purchase restoration require Apple’s services.

How do I report an accessibility problem?

Email support with the assistive technology and settings you use, the control or content that is difficult, and what would make it operable.

Does Puzzlely collect gameplay analytics?

No. Puzzlely has no third-party analytics, advertising, account, or cross-app tracking. Gameplay state stays on your device.

Keep private information out of your message.Do not send passwords, payment-card details, full exports, private notes, client details, or sensitive photos. Apple handles payment credentials, purchase records, and refunds.